Return and Exchange

Return and Exchange Policy

Customers are advice to read the details on this page prior to the purchase of our product. We reserve the rights to reject any returns and exchanges which do not comply with the terms stated on the website.

All of our products had been through meticulous quality checking before being shipped to your hands. We reserve the right, in any circumstances, to reject any returned goods. Nonetheless, exchanges can be done in case of the following:

1. Products delivered are faulty or do not match with the order placed.

2. Exchanging shoes for a more suitable size, + or – one size from your order can be done free of charge.
(In case the exchange is done more than once, you will have to be responsible for the delivery fees of 100 Baht/ piece on the 2nd exchange onwards).

Note: All exchanges are subject to stock availability and adherence to our policy. We apologize for not being able to accept exchange on different color, style and exchange on sales item.

We reserve the rights to reject any exchanges that do not comply with the below requirements. It will be send back to delivery address used in the original order and you will be responsible for the delivery fee:

• We must be informed of the exchange within 7 days after the item is delivered (we will refer to the delivery date from Thaipost). You can send us an exchange enquiry at [email protected] subject “Exchange Service Receipt Number XXXXX”

• All items need to be returned in an unmarked, unused condition with the original packaging. The branded shoe box and accessory bag is considered as part of the product and should be returned in a protective shipping box.

• Products cannot be used other than for the purpose of fitting.

• Item cannot be altered, made to create defect or repaired by an external repair service.

• Item has been discounted or it is an made-to-order item.

• Item has been shipped outside of Thailand.